
Carly has a prickly relationship with Israeli bureaucracy. But then, so do most Israelis. She isn’t the only one to get mad and frustrated by the ups and downs of forms, government organisations, utilities, and yet more forms. It seems to be a leftover from the British Mandate. It just doesn’t make sense. Israel is leaps and bounds ahead on the ‘technology front’ but despite this, it is a country beset by fear of risk and uncertainty. She muses about Malachi, the person who runs the clinic where she works. He has lots of insurance policies in place. Even for third party events; the old ‘slipping on the banana skin on the floor’ issue as well as medical malpractice cover. He even pays an extra several 1,000 shekels to an independent insurance agency to check that these policies are compliant. It feels like everyone is behaving like owls and swivelling their heads to every degree possible to make sure they are ‘covered’.
Carly has never amassed so many pieces of paper for years. Everyone and their dog need a signature in triplicate and endless texts of one-time passwords. Well, thank goodness for google translate – actually most of the time. It does sometimes make a right old hash out of translating so that Carly is not just none-the-wiser but sometimes much worse off. Carly has had such a problem with bureaucracy since her move to live in Israel, that she has allowed herself to only deal with one issue per day. This is a much better way to look after herself. Otherwise, she might fall off the deep end into a mire of pity, sadness, and incredulity that she ever bothered to live there.
It didn’t start when she arrived in the country as a new immigrant. No, no, no! Way before. There were a number of meetings and of course more forms to fill in to sort out her rights and benefits before leaving London. Obviously made harder by bringing in her lovable mutt Talulah. The usual things like her birth certificate, a copy of her UK passport as well as a police-check to see if she had criminal tendencies, was dodgy in any way or a tax evader. And a letter from her rabbi confirming she is Jewish. Nonetheless, what Carly couldn’t fathom was why every single form needed her father’s name. Never, ever her mother’s. For heaven’s sake, Carly was 58 when she came. She is lucky to have both parents alive, but they are old-ish and what on earth do they have to do with her becoming an Israeli? And as she knows from when she did genetic research 10% of fathers aren’t actually ‘the real’ fathers. Really, they should ask for her mother’s name. Best not discuss that with Mum and Dad, deliberates Carly.
And then there were some apostilled documents that had to be additionally countersigned by a solicitor that she was divorced. The expenses were racking up. And eventually she had the green light. She was off to Israel to live and to become an Israeli. Finally, she was making Aliyah. Whoo-bloody-hoo.
There were some bits of Israeli bureaucracy that really did work. When she arrived, she was expected, greeted, given a landing card, some 2,500 shekels in cash and an Israeli sim card. A man whisked her through the airport to help her collect her bags and find Talulah. He asked who the dog crate belonged to. Carly told him ‘The airport’ but neglected to tell him it was London Heathrow, not Ben-Gurion, Tel Aviv. Hey, she pondered to herself, she is sure someone would make good use of it. For sure it was enormous and would not fit in the car.
Talulah was on a one-way ticket. Carly may go back and forth on aeroplanes here, there and everywhere but sorry, old girl, you’re staying in Israel, Talulah. Maybe if she could persuade the airport authorities that Talulah was a therapy dog for her anxiety, then Talulah could come on the plane and not be in the hold. Nevertheless, everyone who knows Carly is very clear. Anxiety isn’t really a Carly problem. It is actively banished. It seems odd that Carly spends most of her time with children with anxiety parading as medical problems such as headaches, tummy aches, tremors and nausea. Carly wonders how as a paediatrician, she can be empathetic to the plight of overwhelming social anxiety in children. But she is there to make diagnoses. The parents can then do the rest…
Carly was collected with her dog and bags by her brother, Mickey the fish and daughter, Boo. They were waving an Israeli flag that her friend Galina had bedecked with green jewels and spirally purple lines. They went to stay in his place as her shipment was stuck in the Ashkelon docks until she could send over her landing card. She was delighted it was in the country and the shipments hadn’t been subject to a pirate attack. She had heard of these, and she was excited to be reunited with her stuff soon. She had said goodbye to it six weeks previously and had lived frugally with only her black and white clothes to wear, a minimal amount of cutlery and crockery. She had split her double bed in half with her daughter Boo in Walthamstow so they each had a single one for a few weeks. She felt a bit like King Solomon who had been allowed his way by cutting a baby in half.
Carly does like to get on with things. And even though everyone countenanced her against going nearby to her brother’s house to get her identity card, did she listen? Heck no! She bumbled her way in without an appointment, ran around the corner to a photo booth where they only spoke Russian but successfully came out with her ID card. Whoo-hoo. First step done. It was, of course, registered to the wrong address, so she had to go to another government office with proof of where she lived to get the correct address. The problem there was that when you own a property the land registry department gives you a plot number and not an actual street address. So unnecessarily byzantine…
The bank was also an issue. She had to collect her credit card in person as her status had changed. The woman told her three times consecutively that it was not in a pile of them. But Carly had been told to be insistent and, sure enough, it was eventually found. For some bizarre reason, despite having plenty of shekels in her bank account, the card limit was miniscule. It only covered a bit of pet food, and some coffees. Carly was forever petitioning her banker (the long-suffering Gilad) to increase the limit which is now at an all-time high.
However, the account has now been drained by Carly’s ferocious spending and current lack of patients to see in Israel to bring in income. Not helped by the huge outlay just to be able to see patients such as employing Veronique the bookkeeper, Matthew the tax accountant, malpractice and third-party insurance (seems the clinic covers the banana skin scenario but not the if Carly gets dizzy and drops a baby one) and fees to the lawyer Sam to get the medical licence in the first place. Carly has seen a sum total of two children in two months despite opening up 30 slots a week. Everyone informs her she must be patient. But this just isn’t Carly…
Besides getting her medical licence which included a trip to Jerusalem to collect it as she doesn’t receive her post, she also had to apply for her driving licence. When she turned up at some back-of-beyond-office the clerk asked her if she wanted to drive a truck. Because she was in the wrong office for this. No, said Carly, who’d waited months for this appointment and had had her vision checked specially for this. She only wanted to drive a car. Well, said the clerk, Carly would have to go away, and start all over again. Including having another eyesight test. But by now Carly knew that you don’t give up that easily. She asked if there was another way? The clerk said she should see a man outside who might help her. He didn’t speak English, and her Hebrew was rudimentary but between them she filled in the right form, re-presented the now correct form to the clerk, who rolled her eyes, said the eyesight test should suffice and went to the printer and gave the paper licence to Carly. What a palaver…
There are some institutions that do work really well. Like the Tel Aviv municipality. Carly sent them a message to show them a diseased tree outside her property and within eight hours it was gone. A replacement took a bit longer. She signed up for their app. This meant she could find out about all sorts of workshops and get cheap sunbeds on the beach. Then she looked down at the form which was pleasingly electronic this time. She found that, not only did she have a ‘Digi-Tel’ card for Tel Aviv residents with her name on it, but also, she had a ‘Digi-Dog’ card for her dog with Talulah’s name on it. It felt a bit like a Big Brother moment until she remembered all dogs must be registered with the municipality and her vet practice had kindly done that for her. Something completely joined up for once.
The worst agency in Israel is known to be the post office. Carly realised after a few months that she never received any mail. In fact, neither did any of her neighbours. The only way round this seemed to be to get a PO Box. This required a huge amount of effort but there was always another customer in the post office to guide her through it and tell her that she mustn’t cry, and the post office is well known to be truly dreadful. She is only a bit upset as her PO Box isn’t a prime number. But she thinks this is another battle not worth fighting.
But people come together over all these bureaucratic nightmares so that Carly can easily see why Israel is one of the happiest countries in the world. Only after Scandinavia and those countries are just too cold. All these ‘happy countries’ tend to do very well in the Eurovision Song Contest too. Although why Israel is included in this iconic European singing competition is rather bizarre. But at least Israel is quite near Europe, unlike Australia. How ridiculous, thinks Carly.






































